Client Case Studies

Anonymous client case study

Public Sector

Designing Isolated Recovery for a 180+ User Public-Sector Environment

A public-sector organization supporting more than 180 users needed a coordinated plan for approximately 22 servers and 16 TB of production data. Level 4 designed a two-site backup, recovery, and managed-security architecture that preserves the organization’s internal IT function while consolidating monitoring, protection, and recovery operations through MSSP Converge.

Anonymous client case study

Environmental Consulting

Turning Cyber Insurance Requirements Into an Operational Security Program

A Florida environmental consulting firm needed to translate cyber-insurance requirements into controls that employees could use and that its technology team could operate. Level 4 connected Microsoft 365 identity, endpoint, monitoring, backup, and recovery into one managed program.

Structural Engineering and Federal Contracting

Protecting Federal Contract Information at WCD & Associates Without Overengineering the Business

WCD & Associates needed to protect Federal Contract Information for a limited group of users without imposing the same complexity on every file, employee, and system. Level 4 helped define the protected scope and surround it with practical identity, access, security, and documentation controls.

Healthcare Staffing

Secure BYOD for a Mobile Healthcare Workforce

Star Nursing relies on Level 4 for MSSP One services across a mobile healthcare workforce. Level 4 hosts and supports a VDI environment capable of serving more than 200 users, allowing staff to work from personal devices while keeping applications, access, monitoring, and healthcare-focused safeguards centrally managed.

Labor Organization

A Complete MSSP One Environment Hosted in the Level 4 Private Cloud

Laborers Local 185 uses the complete MSSP One service with its server environment hosted in the Level 4 private cloud. Level 4 manages the core infrastructure, MTP membership system, connectivity, communications, Microsoft 365, security operations, recovery, workforce training, and strategic technology guidance.

Field Services

One Technology Partner Across IT, Security, Cloud, Telecom, and Connectivity

For more than a decade, Express Sewer & Drain has used Level 4 across managed IT, cybersecurity, telecom, ISP services, private cloud, and strategic CIO/CISO guidance. The relationship reduces handoffs and gives a field-service business one accountable technology partner.

Petroleum

Moving IT, Telecom, Sensitive Data, and eDiscovery Under One Accountable Partner

Humboldt Pacific needed ongoing IT, telecom and internet coordination, secure hosting, cybersecurity, strategic guidance, and technical support for a legal discovery request. Level 4 connected those needs through one managed relationship.

Healthcare

More Than a Decade of Managed IT and Cybersecurity for Medical Imaging

University Medical Imaging has relied on Level 4 for more than a decade of managed IT and cybersecurity support. The relationship gives the healthcare organization responsive issue resolution, ongoing recommendations, and a consistent technology partner.

Veterinary Healthcare

Acting as the IT Department for Two Veterinary Medical Centers

Two Florida veterinary medical centers rely on Level 4 as their outsourced IT department. Level 4 provides a consistent support and escalation path across both locations without requiring each practice to staff a complete internal technology team.

Hospitality and Recreation

Remote Monitoring and Managed IT for a PCI-Sensitive Hospitality Environment

Atlantic National Golf Club relies on Level 4 for remote monitoring, day-to-day IT support, infrastructure lifecycle work, and technical controls relevant to PCI requirements. The engagement connects responsive support with planned workstation and server improvements.

Design and Retail

Nearly Two Decades of Outsourced IT and Secure Remote Access

For nearly two decades, The Kitchen Strand has relied on Level 4 for outsourced IT, security and maintenance, infrastructure guidance, changes and upgrades, and secure remote-access solutions.