Field Services case study
One Technology Partner Across IT, Security, Cloud, Telecom, and Connectivity
For more than a decade, Express Sewer & Drain has used Level 4 across managed IT, cybersecurity, telecom, ISP services, private cloud, and strategic CIO/CISO guidance. The relationship reduces handoffs and gives a field-service business one accountable technology partner.
- MSSP One
- Managed IT
- Cybersecurity
- Telecom
- Private Cloud
Express Sewer & Drain
Field Services
Executive summary
A practical operating model—not a collection of disconnected tools
For more than a decade, Express Sewer & Drain has used Level 4 across managed IT, cybersecurity, telecom, ISP services, private cloud, and strategic CIO/CISO guidance. The relationship reduces handoffs and gives a field-service business one accountable technology partner.
The challenge
What the organization needed to solve
- Reduce multiple vendor handoffs and unclear ownership.
- Coordinate office and field operations with reliable support and connectivity.
- Apply consistent security across users, endpoints, cloud services, and infrastructure.
Level 4’s approach
How the work was connected
- Combined day-to-day managed IT and cybersecurity operations through MSSP One.
- Coordinated telecom and ISP services with infrastructure and private-cloud decisions.
- Provided ongoing strategic technology and security guidance as the business evolved.
The outcome
A more accountable and supportable environment
Local service context
Express Sewer & Drain is based in Rancho Cordova and receives MSSP One services from Level 4.
Rancho Cordova service coverageRelated services
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