Design and Retail case study
Nearly Two Decades of Outsourced IT and Secure Remote Access
For nearly two decades, The Kitchen Strand has relied on Level 4 for outsourced IT, security and maintenance, infrastructure guidance, changes and upgrades, and secure remote-access solutions.
- MSSP One
- Outsourced IT
- Remote Access
- Long-Term Partnership
The Kitchen Strand
Design and Retail
Executive summary
A practical operating model—not a collection of disconnected tools
For nearly two decades, The Kitchen Strand has relied on Level 4 for outsourced IT, security and maintenance, infrastructure guidance, changes and upgrades, and secure remote-access solutions.
The challenge
What the organization needed to solve
- Keep users and systems supported through years of business and technology change.
- Maintain secure remote access for essential work.
- Plan upgrades and infrastructure changes without building an internal IT department.
Level 4’s approach
How the work was connected
- Provided day-to-day technical support, system security, and maintenance.
- Guided infrastructure changes and upgrades.
- Implemented and supported secure remote-access solutions appropriate to business workflows.
The outcome
A more accountable and supportable environment
Nearly two decades with one accountable outsourced IT partner.
Continuity across support, security, upgrades, and planning.
Secure remote access supported as part of the managed environment.
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