Remote Monitoring and Managed IT for a PCI-Sensitive Hospitality Environment

Hospitality and Recreation case study

Remote Monitoring and Managed IT for a PCI-Sensitive Hospitality Environment

Atlantic National Golf Club relies on Level 4 for remote monitoring, day-to-day IT support, infrastructure lifecycle work, and technical controls relevant to PCI requirements. The engagement connects responsive support with planned workstation and server improvements.

  • MSSP One
  • Managed IT
  • Monitoring
  • PCI Support

Atlantic National Golf Club LLC
Hospitality and Recreation

Executive summary

A practical operating model—not a collection of disconnected tools

Atlantic National Golf Club relies on Level 4 for remote monitoring, day-to-day IT support, infrastructure lifecycle work, and technical controls relevant to PCI requirements. The engagement connects responsive support with planned workstation and server improvements.

The challenge

What the organization needed to solve

  • Maintain visibility and reliable support across a hospitality environment.
  • Plan workstation replacement and server upgrades.
  • Support technology controls relevant to PCI requirements without confusing support with certification.

Level 4’s approach

How the work was connected

  • Provided remote monitoring, software and hardware troubleshooting, and daily support.
  • Planned and completed workstation replacements and server upgrades.
  • Supported technical safeguards relevant to the organization’s PCI responsibilities.

The outcome

A more accountable and supportable environment

Improved remote visibility and a consistent support path.
Managed workstation and server lifecycle work.
Practical PCI-related technical support; Level 4 does not certify PCI compliance.

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